1. My worst customer service experience!!!
As you all know, I am Vietnamese and I celebrate Lunar New Year or we call it "Tet". On the first day of Tet, we give and receive lucky money to wish all the best for children and parents. This year is the first time I have celebrated Tet far from home without my family, so I sent lucky money to my parent and my sister through the sending money app online. And my nightmare starts from there. My friend and I have used Taptapsend, a mobile app for sending money worldwide for years, and it worked very well. We sent and received money from Finland to Canada to Vietnam in just a second. It is very convenient and confidential, and I have never had any trouble with the app. Until this Lunar New Year. I sent money back to Vietnam directly to my parent's bank account. At first, it was pending for 2 days, I just thought it was because of the banking server. Then the app showed that my money was successfully sent to my parent. But they have not received anything at all
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